Conflict Management

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Conflict Management
Course Aims: This course will teach delegates how to manage and diffuse conflict.

Course Content Includes
Defining a difficult person
Working with difficult people
How does body language affect conflict?
Using honesty and agreement
Turning arguments into discussions
Defusing blame
Active listening and responding
Dealing with strong feelings
Delivering bad news
Choosing appropriate conflict
Creating win-win: achieving resolution
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½ Day(s) – 3 hrs

Course Dates
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In-house Pricing
Please contact us for in-house pricing for courses of up to 12 delegates

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